Customer Feedback Form - Interior Furniture Resources

Thank you for giving us the opportunity to serve you better. Please take a few minutes to tell us about your experience. Please provide accurate information so that we can authenticate your submission. * Limit one survey submission per household, per order.
Full Name*

First NameLast Name
Company Name (if applicable)
Delivery Address*
Approximate Date of Service*

MonthDayYear
Date
Type of Service*

Rental FurnitureSpecial Order PurchaseClearance Center PurchaseIn-Home ConsultationCommercial Office Furniture PurchaseQuote for Special Order Merchandise

How did you hear about us?*
Please describe how you heard about us.
Were you greeted warmly upon entering our showroom?*

Yes.No.I don't recall.I made my purchase over the phone.

How did you hear about us?*
Please describe how you heard about us.*
Were you greeted warmly upon entering our showroom?*

Yes.No.I don't recall.I made my purchase over the phone.

Are you aware that we offer financing?*

Yes.No.
Were you offered Guardian Fabric Protection to protect the fabric elements of your purchase from stains and spills?*

Yes.No.I don't recall.I did not have any fabric elements to my purchase.
Were you offered an in-home design consultation?*

Yes.No.I don't recall.

What was it that ultimately made you decide to purchase from us? (Please select all that apply.)*

IFR offered the lowest price on the items I wanted to purchase.I've used IFR before, and had a positive experience.IFR offers the product brands I know and trust.I enjoy the customer service I receive from IFR.IFR had the items I needed immediately, in-stock and ready for delivery.I had a savings certificate or coupon for a discount.The items I wanted to purchase were "on sale."

What was it that ultimately made you decide to purchase from us? (Please select all that apply.)*

IFR offered the lowest price on the items I wanted to purchase.I've used IFR before, and had a positive experience.IFR offers the product brands I know and trust.I enjoy the customer service I receive from IFR.The items I was looking to purchase were "on sale."I had a savings certificate or coupon for a discount.I received an in-home consultation which assisted me in making my furniture selections.IFR's financing options fit my needs.

How well do you feel your salesperson kept you informed as to the status of your order or any possible delays or issues?*

I was in the loop every step of the way. My salesperson contacted me each time there was an update or change without my needing to inquire.I was kept informed, but only because I contacted my salesperson to make an inquiry.I feel like I was not kept well informed as to the status of my order.Other
How long did it take for you to get your special order selections?*

How did you find out about our in-home consultation service?*
Please describe how you heard about this service.*
What appealed to you about our in-home consultation service? (Please check all that apply.)*

Assistance with measuring my space and creating a floor plan.Convenience of meeting in my home to make my furniture selections.Assistance with color and design choices.Assistance in making selections that would reflect the style I want, at a price within my budget.Other

What room(s) were you looking to furnish / design during the consultation. (Please check all that apply.)*

Living Room / Family RoomDining RoomMedia RoomBedroomDen / Home OfficeOther
How much were you looking to spend total for furniture & accessories for the above project(s)?*
How valuable did you find the in-home consultation service to be?*

Very valuableSomewhat valuableOf little value

How did you hear about us?*
Please describe how you heard about us.*
Were you greeted warmly upon entering our showroom?*

Yes.No.I don't recall.I received a quote over the phone.
Were you offered an in-home consultation?*

Yes.No.I don't recall.

How likely are you to return and purchase the items you received a quote for?*
Please tell us what may have made you less likely to purchase the items from IFR? (Please select all that apply.)*

The items I was interested in cost more than I was looking to spend.The items were not exactly what would fit my needs and/or taste.I found the items I wanted for less elsewhere.I'm not sure what items I really want/need.I'm shopping around, but not ready to make any purchase yet.I need the items now, and don't want to wait for them to be specially ordered in for me.Other
Is there anything we could do or change that would increase the likelihood you would return to Interior Furniture Resources?
Please rate your satisfaction with the service you received.*
Please rate your overall satisfaction with Interior Furniture Resources.*

How likely are you to give IFR an opportunity to fulfill your furniture needs in the future?*

Very LikelySomewhat LikelyNot LikelyNot at All Likely
How likely are you to refer family or friends to IFR?*

Very LikelySomewhat LikelyNot LikelyNot at All Likely
Are there any products or services we don't offer that you'd like to see in the future? Anything else you'd like to share?

Were there any issues with your delivery or furniture?*

Yes.No.
Please describe the nature of the issue and your preferred outcome.*

How likely are you to give IFR an opportunity to fulfill your furniture needs in the future?*

Very LikelySomewhat LikelyNot LikelyNot at All Likely
How likely are you to refer others to use IFR for their furniture needs?*

Very LikelySomewhat LikelyNot LikelyNot at All Likely
Are there any products or services we don't offer that you'd like to see in the future? Anything else you'd like to share?

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Thank you for your time! Your thoughts are valuable to us. Please provide your e-mail address to receive a special reward for filling out our survey. It is our sincere hope to be of service to you again soon!
Your Email Address

Confirmation Email
Please select how you would like to be rewarded.*

$15 Gift Certificate to Interior Furniture Resources (Triple Reward!)$5 Gift Card to Amazon.com$5 Gift Card to Starbucks Coffee$5 Gift Card to Cabelas$5 Gift Card to Kohls$5 Gift Card to Red Robin$5 Gift Card to Panera Bread$5 Gift Card to Texas Roadhouse
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Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Limit one entry per experience, per household. Duplicate or fraudulent entries will not be honored. Please allow up to 10 business days to receive your reward.
Should be Empty:

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
My rental agent was friendly & professional.
My rental agent was knowledgeable about what IFR has to offer.
Placing my order was quick and easy.
IFR had all the items I needed to complete my rental order.
My rental agent kept me well informed and guided me through the process.
My rental agent was timely & efficient in handling any issues or questions I had.
IFR's rental prices are fair and reasonable for what is offered.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The delivery crew was courteous and respectful.
The delivery crew was knowledgeable.
My furniture was delivered with care and in good condition.
The product I received met my expectations in quality and cleanliness.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
My furniture was delivered in good condition.
The product I received met or exceeded my expectations in quality and cleanliness.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
IFR had a wide selection of the products I was looking for.
The quality of IFR's furniture met or exceeded my expectations.
My salesperson was friendly and professional.
My salesperson was knowledgeable about what furniture options were available at IFR.
The showroom was clean and set up attractively.
IFR's prices offer a great value to myself and my family.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The delivery crew arrived when promised.
The delivery crew was courteous and respectful.
My furniture was delivered with care and in good condition.
The product I received met or exceeded my expectations for quality and construction.
I am happy with the furniture that I purchased.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The wait time to get my furniture was acceptable.
The employees that assisted me were courteous and respectful.
My furniture was loaded into my vehicle with care and in good condition.
The product I received met or exceeded my expectations for quality and construction.
I am happy with the furniture that I purchased.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
My consultant arrived when promised.
My consultant was professional and courteous.
My consultant was knowledgeable about furniture and interior design.

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Overall how satisfied are you with the service you received?
Please rate your overall satisfaction with IFR.

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Overall how satisfied are you with the service you received?
Overall how satisfied are you with the product you received?

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The wait time to be assisted with my purchase was acceptable.
IFR was able to fulfill all my office furniture needs.
My salesperson was friendly and professional.
My salesperson was knowledgeable about what furniture options were available for commercial furniture.
IFR's office furniture pricing offers a great value to me and my business.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
My salesperson arrived to complete measurements when promised.
The floor plan that was made for me addressed all of my company's concerns and needs.
I received my floor plan / office design within the promised time frame.
IFR's space planning & layout services are valuable.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The delivery crew arrived when promised.
The delivery crew was courteous and respectful.
The delivery crew was knowledgeable on how to install all of the furniture components.
The furniture was delivered with care and in good condition.
The product I received met or exceeded my expectations for quality and construction.
I am happy with the furniture that I purchased.